9 best Moveworks competitors to know in 2025

Your team handles constant requests—password resets, access approvals, customer queries, and troubleshooting. While Moveworks is a strong choice, its price and setup can be challenging for SMBs and mid-market companies. 😵‍💫

Thankfully, there are more affordable and easier-to-implement Moveworks competitors you can rely on.

In this blog post, we’ll explore the best alternatives to Moveworks for your team, whether you need cost savings, ease of use, or better integrations. 🎯

1. Qatalog

Qatalog is the best Moveworks alternative for small and medium-sized businesses that need simple access to company data without technical overhead. It connects to popular workplace tools and pulls answers directly from their original source, meaning implementation takes days, not weeks or months. You can test it for free with your data sources.

Qatalog is also a great Moveworks alternative for regulated industries prioritizing secure enterprise search. Qatalog doesn’t index or store copies of your company data. Searches happen in real time, and data is immediately discarded after retrieval. Additionally, your information remains fully protected with end-to-end encryption and compliance with ISO 27001, SOC2-Type II, HiTrust, and GDPR.

No extra setup, no security risks—just a clean, fast way to search across all your tools.

Try Qatalog for free

Qatalog best features

• Reduce costs involved with indexing data and index maintenance thanks to real-time data retrieval

• Protect sensitive data from leaving original systems, ensuring compliance and minimizing breach risks

• Sign up for free and immediately search across multiple workplace tools

• Handle both structured data (Snowflake, BigQuerry, Salesforce) and unstructured information (email, chats, documents) seamlessly; process and integrate live data on-demand through API integrations

• Set up in one day without lengthy onboarding processes and use its ChatGPT-like interface for easy language searches

Qatalog pricing

• Free trial

• Pro: $15/month per user

• Enterprise: Custom pricing

Moveworks competitors: comparison table

Not every company needs Moveworks’ complete feature suite. These alternatives can help you streamline support, improve search, and enhance productivity.

Before we get into each features, let’s look at a basic comparative table.

2. Microsoft Copilot

via Microsoft Help

Microsoft Copilot is an AI-powered solution that enhances productivity across Microsoft 365, Windows, and GitHub. It’s a popular Moveworks alternative using GPT-4o and Prometheus models to automate tasks, generate content, and support decision-making. The platform integrates with Power BI to analyze data from cloud services for personalized insights based on user roles and permissions. 

Microsoft Copilot best features

• Draft documents and emails in Word and Outlook based on user prompts

• Assist in complex data tasks in Excel, including generating formulas and visualizations

• Transcribe meetings and summarize key points

• Summarize long email threads for efficient communication 

• Generate ideas and brainstorm in tools like Whiteboard and OneNote

Related: Check out a better Copilot alternative

Microsoft Copilot pricing 

• Free

• Pro: $20/month per user

Related: ChatGPT vs. Microsoft Copilot: key differences

3. ServiceNow Virtual Agent

via ServiceNow

ServiceNow Virtual Agent is an AI-powered chatbot that automates tasks across IT, customer service, and HR, integrating with the ServiceNow platform. This Moveworks competitor handles common requests like password resets, using natural language understanding to offer a conversational, intuitive user experience.

ServiceNow Virtual Agent best features

• Get 24/7 assistance through chatbots for common IT issues

• Connect seamlessly with various enterprise applications for enhanced service delivery 

• Use AI to tailor responses based on user history and preferences 

• Generate insights from data to improve service quality and user satisfaction

ServiceNow Virtual Agent pricing

• Custom pricing

4. UiPath

via UiPath

Next on Moveworks' competitors' list, UiPath offers an AI-driven automation platform that streamlines enterprise processes across various departments. Its AI capabilities enable autonomous operations, learning, and contextual understanding, enhancing decision-making. It integrates with UiPath Assistant, offering a user-friendly interface for managing and executing automations. 

UiPath best features

• Automate repetitive tasks across different applications for increased efficiency with features like Clipboard AI and Autopilot for Everyone

• Employ machine learning to enhance automation processes and decision-making

• Use its drag-and-drop interface for easy process design without coding language

• Scale automation efforts as needed without significant overhead

UiPath pricing

• Free

• Pro: $420/month

• Enterprise: Custom pricing

Related: AI for Data Analytics: A Guide to Modern Tools

5. Glean

via G2

Glean is an AI-powered enterprise search software that connects and understands your company’s data to enhance workplace efficiency. It enables you to find, create, and automate tasks seamlessly across different applications. Its AI-driven search capabilities allow quick access to indexed files, mentions, and trending content, while its Assistant feature facilitates AI knowledge management. 

Glean best features

• Use AI to surface relevant information from various sources within an organization

• Promote teamwork by providing shared access to insights and documents

• Tailor content suggestions based on user behavior and preferences

• Apply its advanced search capabilities to find information

Glean pricing 

• Custom pricing

Related: Your easy guide to RAG technology in business.

6. IBM Watson Assistant

via IBM Cloud

IBM Watson Assistant is an AI-powered Moveworks alternative offering virtual workplace assistants. It enables you to build and deploy branded chatbots across various devices, applications, and channels. It integrates with existing customer support resources to deliver a unified problem-solving experience, using large language models (LLMs), natural language processing (NLP), and retrieval-augmented generation for accuracy. 

IBM Watson Assistant best features

• Create conversational interfaces with chatbots that understand natural language for customer interactions

• Get analytics tools to measure performance and improve service delivery 

• Employ an innovative question-answering system that gives concise answers from longer text

• Train the assistant to understand industry-specific terminology and user intent for more accurate replies

IBM Watson Assistant pricing 

• Free plan 

• Paid plan starts at $140/month

• Custom enterprise pricing

7. Zendesk AI

via Zendesk

Companies with customer-facing support teams use Zendex AI instead of Moveworks to handle complex customer interactions and increase human agent productivity within the Zendesk support suite.Looking for workplace automation for customer relationship management? Zendesk AI integrates advanced AI capabilities into its platform to enhance customer service. With the Advanced AI add-on, Zendesk provides additional tools such as agent copilot, intelligent triage, macro suggestions for admins, and AI reporting, further streamlining support operations.

Zendesk AI best features

• Handle routine inquiries with its automated customer support 

• Deliver personalized responses based on customer history and preferences for contextual assistance

• Integrate it across channels, including email, chat, and social media, for a unified experience 

• Use its advanced reporting tools for insights into customer interactions to improve service quality and efficiency

Zendesk AI pricing 

• Free trial

• Suite Team: $55/month per user (billed annually) 

• Suite Growth: $89/month per user (billed annually) 

• Suite Professional: $115/month per user (billed annually)

• Suite Enterprise: Custom pricing  

8. Yellow.ai

via G2

Yellow.ai is one of the best Moveworks alternatives for companies needing an AI-powered customer engagement platform with chatbot capabilities. It’s an AI-driven customer service automation platform streamlining interactions across voice, chat, and email channels. It supports over 35 channels and 135+ languages, offering personalized, 24/7 customer support. The platform features a no-code AI engine, enabling businesses to automate customer conversations without coding expertise.

Yellow.ai best features

• Employ a proprietary NLP engine, allowing for quick setup and extensive intent coverage

• Empower agents with real-time suggestions and insights into customer profiles for multi-channel support 

• Create chatbots that respond creatively to customer inquiries, powered by the latest generative AI technologies 

• Develop comprehensive customer journey strategies with intent-triggered suggestions and visitor tracking for effective audience segmentation

Yellow.ai pricing 

• Limited free plan

• Custom usage-based pricing 

9. Espressive

via Espressive

This is a Moveworks competitor for automating employee interactions and engaging them in problem-solving. Espressive offers a virtual agent, Barista, to leverage advanced AI to understand and resolve employee queries, issues, and requests, providing immediate, personalized responses. It integrates with existing enterprise systems, enabling seamless handoffs to human agents when necessary.

Espressive best features

• Use AI to understand and respond to user emotions during conversations

• Monitor performance metrics and customer sentiment in real time for quick adjustments in strategies 

• Design workflows for your specific needs for operational efficiency and decreased response time

• Tailor responses based on individual user profiles and historical interactions for deeper engagement 

Espressive pricing

• Book a demo for a quote

Which Moveworks competitor offers better ROI?

Moveworks is a great AI solution for enterprise support automation, but its implementation can be complex and time-consuming, potentially impacting ROI. In contrast, Qatalog offers a more cost-effective alternative, providing secure AI enterprise search capabilities without the hefty price tag. Since Qatalog retrieves real-time information without requiring extensive data indexing, companies save on both implementation and ongoing maintenance costs—maximizing ROI from day one.

ServiceNow offers a virtual agent for automation, often at a lower price point compared to Moveworks. It's a popular choice for businesses seeking to automate internal support or workflow processes, though it may lack some of the deep AI integration seen in Movework.

Which Moveworks alternative is easy to implement?

Qatalog is designed for quick and seamless deployment. Unlike Moveworks, which often requires complex integrations and setup, Qatalog connects directly to your existing tools—like Google Drive, Slack, Salesforce, and more—without requiring months of IT involvement. Teams can start using Qatalog right away, making it a hassle-free solution for businesses that value speed and efficiency.

Zendesk’s Answer Bot is also quick to implement, especially for businesses already using Zendesk’s customer service platform.

What are the limitations of Moveworks?

Moveworks has much going for it, but it’s not the perfect fit for every business. Cost, complexity, and customization limits can make it less appealing for SMBs and mid-market companies.

If you’re considering other Moveworks competitors, here’s a quick look at the most common drawbacks that push teams to explore other options.

• Continuous company changes: Policies, permissions, and internal knowledge shift often, making it hard for Moveworks to stay accurate across teams

• Limited personalization: The AI adjusts responses based on user context, but differences in departments, locations, and phrasing can still lead to generic answers

• Short queries can be challenging: Many employee requests are brief, making it harder for the AI to interpret intent accurately

• Some responses follow set paths: In some instances, the AI relies on predefined workflows that don’t adjust to unique situations

• Complex permission settings: It has complex permission settings, so ensuring that the right people have access without causing bottlenecks is a long process